Refund Policy

Refund Policy

for Auho Cloud Service - Last Updated: January 1, 2025

Welcome to Auho Cloud Service (“we,” “our,” or “us”). We appreciate your trust in choosing us for your web development, hosting, and management needs. Please read this Refund Policy carefully before availing of our services.

General Policy

As our services involve technical jobs and hosting services, we operate under a strict No Refund Policy for services that have been availed or commenced. This is due to the nature of these services, which are customized and non-reversible.

Trial Plans

Certain plans explicitly specified on our website (“auho.cloud”) come with a 7-Day Trial Period. For these plans, you may request a cancellation and refund within 7 days of activating the trial if you are dissatisfied with the service. The refund will be processed after deducting any applicable transaction fees.

Conditions for Refund Eligibility

Refunds will only be applicable under the following conditions:

  1. The service falls under a specified trial plan.

  2. The refund request is submitted within 7 days of trial activation.

  3. The service has not been fully utilized or completed during the trial period.

How to Request a Refund

If you are eligible for a refund, please send an email to [email protected] with the subject line “Refund Request” and include the following details:

  • Name of the account holder

  • Service or plan availed

  • Reason for requesting the refund

  • Payment details

We will review your request and respond within 5-7 business days.

Exclusions

Refunds are not applicable for:

  • Completed technical jobs and hosting services

  • Any plan or service not specified as having a trial period

  • Issues caused by third-party services or providers

Contact Us

If you have any questions or need further clarification about this Refund Policy, please contact us at:

Auho Cloud Service
Noushad Building, Enathu P.O,
Adoor, Kerala, India
Email: [email protected]

Thank you for choosing Auho Cloud Service. We are committed to delivering quality and satisfaction for your business needs.

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